Juniper’s AI Solution Used by Thai Airways for Network Upgrade

          As a prominent gateway to Asia, Thai Airways identified the need to strengthen its corporate network to support post-pandemic travel demand. Thus, the airline partnered with Juniper to implement its innovative technology, making Thai Airways the first in Thailand to deploy Wi-Fi 6E using Juniper AP45 access points and Juniper EX Series Ethernet switches to enhance its core, distribution and access networks.

Mist AI plays a crucial role in this initiative, employing AIOps developed over nine years to deliver insights into user experiences. This advanced technology allows for proactive issue resolution, which could cut network-related trouble tickets by as much as 90%. By consolidating the management of both wired and wireless networks, Juniper’s Mist Wired and Wireless Assurance cloud services enhance the efficiency of Thai Airways’ business-essential systems. This integration reduces the need for manual intervention while guaranteeing reliable and secure connections for every device and user.

Furthermore, the Marvis Virtual Network Assistant empowers the airline’s IT team to swiftly identify and address network issues through an intuitive conversational interface. It not only pinpoints root causes but also offers effective insights and prescriptive solutions. Since this upgrade, Thai Airways has seen a notable drop in problems and user complaints, significantly reducing the time spent on network operations. This allows the airline to concentrate on enhancing value and services for its customers.